We have an experience in e-commerce since 1999!

We provide a vast choice of Japanese incense and other fragrant goods! 
★ Over 5,000 products!
★ Orders placed before 1:30 p.m. (UTC +9) Mon.-Fri. (except Japanese Public Holidays) are shipped the same day (if all items are in stock).
★ All products are Made in Japan.
★ International shipping to over 190 countries!

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Payment Methods

PayPal

paypal

You can pay with PayPal. The shipping fee will be calculated automatically.
・The goods will be sent after we receive the payment confirmation.

About Shipping

We pack the items with a great care and pay attention to smooth shipping!

Orders placed before 1:30 p.m. (UTC +9) Mon.-Fri. (except Japanese National Holidays) are shipped the same day!
* Although, if any item is out of stock or the quantity is large, the shipment will be delayed. Thank you very much for understanding.

Custom fees & duties

Please note, that international Customers are responsible for their country`s customs fees & duties if they appear. We cannot cover any of them.
We regret that we can neither provide estimates nor predict such fees. If you do not know the customs/duty system in your country, please contact your postal office for further information.
Thank you very much for understanding.

About Shipping Fees

International Shipping
Shipping is handled by INTERNATIONAL EMS from Japan.The shipping fee depends on destination country and weight. You can check the rates on EMS website ≫here.

The delivery time of international orders depends on destination country and customs clearance. To check the estimated time, please see EMS website ≫here.
Please, read the "Notice of Use" carefully.

About Shipping Service

【About Packing】

Our shipping team packs all the items with a great care and responsibility!
Gift wrapping, name tag, message card or Japanese gift wrapping (noshi) available FOR FREE!
Feel free to contact us to use these services!

【About Tracking】

You can track your parcel with the number we provide.

Japan Post tracking service (EMS) click here

About Exchanges, Returns and Cancellations

We do not accept any exchanges nor returns because of the customers' personal preferences after the delivery.

About Exchanges and Returns

In case of goods defects, please contact us by e-mail or phone
within 7 days after the delivery.
We will arrange the exchange promptly.

【Contact】
E-mail contact form click here
Kohgen 052-486-7517(Weekdays: 9 a.m. ~ 5 p.m. UTC +9)


Please acknowledge that we do not accept exchanges, returns nor cancellations other than due to defects or damage.
Please note that EMS assurance covers up to 20,000 JPY and the procedures are needed.
Reasons for return such as "the item is different from what I expected" are regarded as a return due to customer's personal preferences and will not be accepted.

About Cancellation

Changes in order or cancellation are possible before the shipment.

After the shipment, in case of long absence or denial of receiving goods by the recipient,
we charge additionally for the shipping fee back to our store and for the fees required to re-send.
Moreover, in case of returns and cancellations, we charge for shipping fee both ways and additional 500 JPY for shipping handling fee.

* In case of returning the goods due to long absence or rejection of receiving, we reserve the right to refuse the next orders.

About Receipt Issuing

We use "Receipt and the statement of delivery" (納品書兼領収書) form at our store.
If you need a receipt for example with the juridical person name, please use this name while placing the order.

Warning notice about burning incense

Warning!

To prevent injury or fire:
・ Never leave burning incense unattended or near anything flammable.
・ Blow out the flame after lighting. Burn in a non-flammable vessel (e.g. incense burner or incense stand/holder with plate). Make sure fire is extinguished after usage.
・ Do not touch while burning.
・ When using an incense burner filled with ash, make sure ash does not contain any unburned parts before burning a second incense. Parts may break and start a fire. A 30 minute interval is recommended.
・ If burning multiple sticks at the same time, keep distance between them.
・ If burning a lot of incense in small spaces, ventilate the room often.
・ Keep incense in a dry place to prevent change in its shape, or mildew.
・ Keep out of reach of children & pets. Do not eat.
・ Do not use for purposes other than intended.

* We provide `Warning tags` to all products sent abroad.

Can't find what you're looking for?

Even if you cannot find what you are looking for on our site, we may be able to provide it. Don`t hesitate to contact us and ask here.

Search by maker or product name

Business days

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Days closed

Note that the opening hours of our stores in Nagoya and Tokyo differ.
→Nagoya Store→Ginza Store


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