We pack the items with a great care and pay attention to smooth shipping!
Orders placed before 1:30 p.m. (UTC +9) Mon.-Fri.
(except Japanese National Holidays) are shipped the same day!
Custom fees & duties
Please note, that international Customers are responsible for their country`s customs fees & duties if they appear. We cannot cover any of them.
About Shipping Fees
The delivery time of international orders depends on destination country and customs clearance.
To check the estimated time, please see EMS website
About Shipping Service
Our shipping team packs all the items with a great care and responsibility!
You can track your parcel with the number we provide.
About Exchanges, Returns and Cancellations
We do not accept any exchanges nor returns because of the customers' personal preferences after the delivery.
About Exchanges and Returns
In case of goods defects, please contact us by e-mail or phone
Changes in order or cancellation are possible before the shipment.
After the shipment, in case of long absence or denial of receiving goods by the recipient,
About Receipt Issuing
We use "Receipt and the statement of delivery" (納品書兼領収書) form at our store.
Warning notice about burning incense
To prevent injury or fire:
Can't find what you're looking for?
Even if you cannot find what you are looking for on our site, we may be able to provide it. Don`t hesitate to contact us and ask here.